CSM II

Own and lead the success of your assigned accounts, serving as the primary driver of relationship health, product adoption, and retention. Proactively leverage customer behavior insights and feedback to inform and execute strategic account growth plans, identifying and driving upsell and expansion opportunities in every conversation, leading with a clear vision for mutual growth. Conduct regular strategic check-ins and business reviews to align on goals, track performance, and course-correct as needed. Monitor and act on success metrics like CSAT, utilization, and engagement to proactively identify risks and eliminate churn drivers. Partner with internal teams, including Customer Strategy Directors, Product, and Ops, to ensure customers realize maximum value from their Carrot partnership. Be a visible and vocal advocate for your customers internally, pushing for improvements that drive satisfaction and outcomes.