Account Manager II

Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met. Manage and grow relationships with clients by serving as the primary point of contact for day to day account needs. Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued. Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements. Partner with cross-functional teams to resolve client concerns. May support senior-level accounts and conduct occasional client visits to ensure satisfaction and promote ongoing contract renewals. Collaborate closely with Senior Account Managers to observe and participate in the day-to-day management of Enterprise clients. Participate in weekly check-ins with Enterprise accounts, meticulously document discussions, identify obstacles, and contribute to subsequent action planning. Synthesize insights and customer feedback from meetings; relay risks, blockers, and opportunities to the Enterprise Account Manager. Initiate the development of strategic consultation skills through participation in live client calls and engagement in limited advisory capacities under the guidance of Senior Account Manager Assist in generating reports, compiling metrics, and preparing essential documentation for client success and Enterprise initiatives. Provide sales quotations and respond to requests for proposals. Other duties may be assigned.