Job Description
Provide best in class customer support. Follow outlined team workflows and learn basic troubleshooting. Address tech support and other customer concerns via email (triaging as needed, by being familiar with current/known issues). Escalate trending issues to team to ensure technical issues are promptly resolved. Aiming to average 80+ cases per 8 hour day. Test features in development assigned via Beta channels (ice-cream) and provide feedback. MyFitnessPal offers a wide range of comprehensive and inclusive employee benefits for this role including healthcare, parental planning, mental health benefits, annual performance bonus, and others.
About MyFitnessPal
At MyFitnessPal, our vision is to be the most trusted brand for improving your health through better food choices.