Director, Customer Success

The Canada Area Lead will be responsible for leading the Customer Excellence Group across the country. This includes managing and coaching a high-performing team of Customer Success Managers (CSMs), Customer Success Executives (CSEs), and Platform Architects (PAs). This leader will be accountable for driving customer outcomes by improving technical health, accelerating product adoption, ensuring renewals of Customer Success offerings, and enabling expansion across ServiceNow’s portfolio. This role also includes acting as the Impact Delivery Leader for Canada, ensuring seamless post-sales execution and contributing to strategic planning and operational excellence across the region.