Job Description
As a Client Service Representative, you will field incoming emails and phone calls, addressing pricing, billing, and product inquiries. Your primary tasks include managing membership applications, account setups, and lead routing. Collaboration with colleagues and detailed Salesforce record-keeping are essential for proper client follow-up.
You will act as a liaison between clients, sales, marketing, and the newsroom to ensure client needs are met and assist with office needs and events, keeping abreast of industry trends. Deliver outstanding customer service by understanding client businesses and providing effective solutions, ensuring solutions are reached.
Previous experience in customer service and proficiency in Microsoft Office and CRM systems are crucial. You need excellent organizational and communication skills, along with the ability to prioritize tasks effectively.
About Business Wire
Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure.