NOC Technician (Tier 1)

RedHelm is seeking a Network Operations Center Technician (Tier 1) to join their NOC team. The ideal candidate will monitor, troubleshoot, and maintain managed services platforms. This role requires foundational expertise in Windows Server administration, networking technologies, and backup management, with a strong focus on proactive issue resolution and customer support. Key responsibilities include utilizing support tools, triaging automated alerts, installing software, performing basic troubleshooting of WAN/edge technologies, administering backup platforms, and communicating with internal teams and customers. This is an entry-level position with remote work flexibility, requiring active collaboration with teams and clients.