Technical Training Support Specialist- Pacific Hours Remote US

As a Training Support Specialist, you will be responsible for delivering curriculum to the support team. You will be a resource for the team through formal and informal training, leading internal onboarding, creating courses in our SAT offering, and helping to maintain both our internal and external knowledge bases, all with the goal of leveling up our team’s product knowledge, troubleshooting capabilities, and communication skills.

In service of this, you will need to be proficient in all Huntress products, and will work within our team to ensure support is aware of new and updated features, campaigns, and initiatives. Assist the Training Lead in planning, designing, scheduling, and delivering training that levels up the team’s technical skill in regard to product features and best practices.

Identify individual and team skills gaps and deliver training programs to address those skill gaps. Measure the effectiveness of training sessions, including preparing individual or team progress reports. Maintain updated records of training curriculum, material, and learning transcripts.