Job Description
Provide L1 & L2 support for customer applications, including troubleshooting and resolving incidents, service requests, and issues. Monitor application performance, availability, and health using various tools. Analyze logs and error messages to identify root causes and recommend fixes. Collaborate with development teams to escalate and resolve complex issues. Document support cases, troubleshooting steps, and solutions in the knowledge base. Ensure compliance with SLA and support timelines. Participate in regular standups and status updates with clients or internal stakeholders. Contribute to continuous improvement initiatives in the support process.