New Customer Service Representative - Dispatch

Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion. Create service tickets and route them to various service agencies. Act as liaison between clients and field technicians, responding to service order requests via phone and email. The role involves fulfilling any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function. Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services.