Manager of Customer Success | APAC & Middle East

PartsBase is seeking a Manager of Customer Success to lead and develop a team of 4–6 Customer Success Managers supporting customers across APAC and the Middle East. This is a true player-coach role: you’ll drive team performance, ensure customers onboard smoothly, adopt our platform, renew on time, and grow with PartsBase. As Manager of Customer Success you will oversee a team of Customer Success Managers, run weekly 1:1s and team huddles, review customer interactions, and provide clear, actionable feedback. You will ensure structured onboarding with success plans, milestones, and adoption goals. You will support your team in embedding PartsBase into customer workflows, increasing product usage, and driving renewals. As well as spot red flags early, guide recovery plans, and act as the point person for priority issues.Capture customer feedback and competitive insights, and share them with Product, Marketing, and Sales Enablement.