Lead Manager

The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies. This role demands time and attentiveness and will work closely with our Sales & Customer Success Manager. Responsibilities include identifying, managing, and assessing customer concerns, managing multiple email inboxes, replying to customers via email and text in our CRM, following company policies, working with the refund team, updating client accounts, handling conflict professionally, and keeping track of customer requests.