Collections Specialist – Virtual Assistant

About the Role:

• We are seeking a detail-oriented Virtual Assistant to support the Collections Department.
• You will assist with customer follow-ups, payment reminders, and general collections support.
• Maintain a professional and empathetic approach in all client interactions.

Key Responsibilities:

• Support the Collections Department with day-to-day administrative and customer communication tasks.
• Contact customers regarding outstanding balances and payment follow-ups.
• Provide clear and professional communication regarding billing and collections matters.

Requirements:

• Prior experience in collections or a related customer-facing financial support role.
• Strong customer service experience and excellent communication skills.
• Familiarity with service-based industries is an advantage.