Senior Salesforce Administrator

Focus on strategic, tactical and technical initiatives involving SFDC, supporting demand and supply Sales teams. Provide administration support of SFDC including, but not limited to, managing customization of objects, fields, record types, Flows, page layouts and validations, and dashboards for daily, weekly, monthly performance and reporting at individual, team, manager, and enterprise levels. Proactively identify and implement operational and technical improvements and enhancements that drive sales productivity and improve customer experience. Handle multiple projects at once, be able to effectively prioritize initiatives, and effectively communicate with multiple stakeholders. Manage SFDC enhancements, support requests, and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues. Hands on configuration of all new and existing SFDC features including user management, Flows, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, email templates, Lightning Pages, Dynamic Forms, Custom Metadata Types, Custom Settings, Sales Engagement, Data Cloud, Managed Packages. Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the SFDC environment. Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve ezCater needs. Understanding customer, internal sales and account management team needs and translating them into robust business requirements for configuration and development in SFDC CRM. Participate in continuous change management process, and drive communication efforts across relevant stakeholders. Develop and train peer SFDC Administrators.