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Regulatory & Compliance Leadership:
- Serve as primary SME for regulatory and compliance requirements related to credit card pricing.
- Partner with Legal and Compliance to define notice periods and validate disclosure language.
End-to-End Project Management:
- Own the end-to-end project plan for the Terms & Conditions change.
- Coordinate across Card Services, Compliance, IT, Marketing, and Contact Center.
Member Communications & Change Strategy:
- Define best-practice member communication strategies to minimize confusion and reduce opt-outs.
- Guide the development of regulatory notices, FAQs, and contact center scripts.
Operational & System Readiness:
- Assess and validate readiness across operational and technology teams.
- Partner with IT and Operations to confirm system configurations and effective dates.
Blend
Blend is an AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. They tackle significant challenges by seamlessly aligning human expertise with artificial intelligence to unlock value and foster innovation.