Senior Customer Experience Specialist

Strengthen the customer experience system as we scale, bringing a defined and memorable tem experience to all customer interactions, and turning every question and need into insight that drives improvement across the company. You will be the voice of the customer, you’ll own front-line support, inbound requests and own the customer feedback loop, ensuring every interaction is handled with clarity and care while improving how CX operates. Work will span the full customer journey, from triage to resolution and retention, depending on where friction appears.

You’ll partner across Operations, Product and Data to make customer insight visible, measurable and actionable. We’re a fast-growing scaling company and priorities shift as systems evolve, so expect things to change. You will be fundamental to champion the customer, working with a passionate, experienced team.