Job Description
The Tier 2 Technical Support Agent will resolve complex technical issues, escalated from Tier 1 support agents, and provide timely solutions to customers; this may involve analyzing system logs, performing diagnostics, and utilizing remote access tools to troubleshoot issues. They will assist customers via various channels such as email or chat, providing professional and empathetic support. The role also involves collaborating with cross-functional teams, including developers, product managers, and QA engineers, to communicate customer feedback and identify product improvement opportunities.
About Thought Industries
Thought Industries powers the Business of Value - enabling enterprises to unlock growth across the customer lifecycle.