Director, Business Transformation & Strategy, Customer Success

This role requires a unique combination of strategic planning, cross-functional collaboration, and transformation delivery — turning ideas into reality through structured planning, consistent execution, and measurable outcomes. You will help develop a dynamic strategic roadmap, execute transformation initiatives, and support organizational change efforts that enhance customer health, operational efficiency, and global scalability. Responsibilities include shaping high-priority Customer Success initiatives, driving progress across key initiatives, ensuring initiatives are connected to the broader Customer Success and enterprise context, and leveraging data to validate assumptions. You will also build executive-ready materials and partner with change and enablement teams to ensure initiatives are communicated effectively.