Customer Support Engineering

Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers. Flexibility to work in morning and afternoon shifts. Need to analyze trends, test and train the DevRev bot regularly. Educate and Empower DevRev users. Be the technical expert and answer product questions to take full advantage of the product. Build and maintain relationships with the customers. Be the customer champion and collaborate with product & engineering team on customer requirements. Should be comfortable in writing customizations using programming languages. Ability to think outside the box and build quicker solutions. Support DevRev users round the clock on different levels of queries. Build Q&A pairs for the bot and think innovatively to empower the bot. Understand customer signals, collaborate with customer success teams to avoid churn. Ability to converse profoundly and suggest value add features to help customers enhance their business goals. Collaborate with cross functional teams like Sales, customer success, product, engineering and bots engineering. Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.