Senior Director of Strategic Account Management

Leadership & Strategy: Define and refine the service model for strategic accounts, setting standards for responsiveness and personalization. Set expectations for the team to ensure consistent delivery of premium service across partnerships. Guide the team in proactive communication and problem-solving.

Relationship Management: Develop executive-level relationships with league partners to ensure trust and long-term collaboration. Serve as the primary escalation point for top-tier accounts, ensuring rapid response and communication. Conduct regular business reviews and planning sessions to align goals.

Team & Performance: Lead and mentor the Strategic Account Management team, providing coaching and support for "white glove" service delivery. Establish performance expectations, KPIs, and development plans for team members. Drive a culture of proactive partnership and data-informed decision-making.