Platform Management Specialist II

The Platform Management Specialist II will serve as a key technical resource responsible for managing, optimizing, and supporting the Salesforce platform to meet business objectives. This role requires a blend of platform ownership, stakeholder engagement, and technical expertise to ensure seamless integration and adoption of Salesforce across teams. The scope of this position is the day-to-day administration, monitoring, and support of enterprise platforms and related systems. This includes managing system configurations, handling Tier 2 technical escalations, overseeing license compliance, and driving performance optimization.

The role works closely with internal stakeholders such as IT, DevOps, and Product teams to implement updates, ensure high system availability, and maintain comprehensive documentation. The Platform Management Specialist II plays a key role in supporting both operational continuity and strategic system enhancements across the organization. The specialist will act as a liaison between business units and technical teams to gather requirements and translate them into Salesforce solutions, provide support and training to end users.