Manager, Claims Operations

Why USAA?:

• Empower members to achieve financial security through competitive products, exceptional service, and trusted advice.
• Be part of a mission-driven organization serving the military community with core values of honesty, integrity, loyalty, and service.
• Support active-duty military spouses with remote or hybrid flexibility.

The Opportunity:

• Manage auto and other claims operations member service employees, providing appropriate solutions as they investigate, evaluate, and negotiate claims.
• Develop engaged employees through regular coaching and feedback to deliver business results.
• Drive execution of operational risk management, regulatory compliance training, policies, and procedures.

What You'll Do:

• Inspect and review quality of claim files, providing feedback to employees as appropriate.
• Proactively identify opportunities to improve operational effectiveness, member experiences, and processes.
• Achieve optimal productivity through managing workload volumes, staffing, training needs, and implementing solutions.

What You Have:

• Bachelor's degree or 4 years of relevant education/experience.
• 6 years of progressive customer service, operational, military, or leadership experience including 2 years of claims handling.
• 2 years of direct team lead, supervisory, or management experience.