Job Description
This CSM role focuses on building exceptional customer experiences through data, automation, and operational excellence. This isn’t your typical CSM role — you’ll design and manage programs that reach thousands of customers efficiently, using insights, systems, and scalable processes to deliver measurable impact.
The ideal candidate has strong data and operational skills — including proficiency with SQL, BI tools, and workflow setup in HubSpot — to drive decisions and automate engagement. You’ll partner closely with Product, Sales, and Loss Prevention teams to ensure every customer gets the right support, at the right time, through the right channel.
About Panoptyc
Panoptyc is on a mission to revolutionize loss prevention using visual AI and manual reviewers, helping retailers detect theft in over 15,000 markets.