Director, Customer Success - Merchant Services Canada (Remote)

As the Director of Customer Success for our Merchant Services team at Versapay, you will define and execute the strategic vision for customer success, retention, and growth across our enterprise merchant portfolio. Reporting to our Vice President of Customer Success, you will build and lead a team of Customer Success Managers while establishing best practices that scale our world-class customer experience. You'll oversee strategic relationship management for our highest-value accounts, develop data-driven success programs, and collaborate with executive leadership to align customer success initiatives with company objectives. You'll leverage deep industry expertise in merchant services and payments to drive innovation in our customer success approach.