Global Enablement Program Manager, Account Management & Customer Support - India

Program Management:

• Design onboarding programs for Account Managers and Customer Success Managers globally.
• Develop skill-development sessions targeting excellence in the customer lifecycle.
• Collaborate with Customer Success, Sales Leadership, and Product Marketing to align on initiatives.

Coaching & Enablement:

• Provide coaching to enhance performance in relationship management and strategy.
• Lead call reviews to boost effectiveness in planning and engagement.
• Drive adoption of playbooks to ensure consistent customer engagement.

Content & Resources:

• Build and maintain enablement content and resources for Account Manager and Customer Success Manager roles.
• Tailor talk tracks, success plans, templates, and playbooks to AM and CSM roles.
• Partner cross-functionally with Customer Success, Sales, RevOps, and Product Marketing to align content.