Customer Success Enablement Manager

The Customer Success Enablement Manager is a strategic, people-first leader responsible for empowering NOBL’s customer-facing teams to deliver a consistently premium, effortless experience. This role focuses on coaching, process optimization, and capability building—bridging strategy, training, and operations to elevate both team performance and customer satisfaction. As a champion of excellence and transformation, the Manager will design and implement scalable enablement programs, refine workflows, and align cross-functional processes to embody NOBL’s brand promise: Travel Well. Travel NOBL. The Manager will develop and deliver training initiatives focused on communication, problem-solving, and operational excellence, coaching team leaders and managers to improve performance, consistency, and customer empathy across all touchpoints. They will also partner with Operations and Technology to identify workflow inefficiencies and implement solutions that enhance team efficiency and scalability, standardizing procedures and communication frameworks across the Contact Center and Customer Success functions.