Renewals Operations Manager

Lead the operational engine behind our contract renewal motion. This role is pivotal to improving revenue retention and efficiency across the customer lifecycle. You will partner cross-functionally to streamline workflows, enhance reporting and insights, support pricing governance, and embed best practices into systems and processes. Your work will directly support leadership visibility, operational excellence, and financial predictability. Key Responsibilities : Renewal Process Ownership: Lead the design, documentation, and continuous improvement of scalable, repeatable renewal processes. Partner with stakeholders in Sales, Success, Finance, and Legal to drive clarity and efficiency across deal execution Forecasting & Reporting: Build and maintain renewal forecasts, dashboards, and operational KPIs. Prepare recurring reporting for senior leadership that highlights trends, risk areas, pricing dynamics, and commercial performance Win/Loss & Insights: Conduct win/loss analysis on renewals—including churn, downsell, price uplift, and expansion. Use insights to identify root causes and partner with Renewals and Customer Success leadership to drive targeted improvements Performance Optimization: Leverage data to identify bottlenecks, performance gaps, and coaching opportunities within the renewal motion. Support implementation of plays that improve renewal velocity, on-time rates, and financial outcomes System Ownership & Technology Roadmap: Partner with IT, Revenue Operations, and product owners to define the CRM/CPQ capabilities required to support renewal workflows—ensuring functionality aligns with commercial policy, automation needs, and reporting requirements Enablement & Best Practices: Create training, documentation, and playbooks to ensure internal stakeholders understand the renewal process, pricing rules, and tools available to drive successful outcomes.