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Team Leadership
Call Center Management:
- Ensure 24/7 staffing coverage and escalate procedures for spill response incidents.
- Monitor response times and service level metrics, and coordinate deployment of field personnel.
- Develop call center workflows and analyze trends for operational improvements.
Driver Safety:
- Monitor driver performance via Azuga platform, speeding, harsh braking, and seat belt usage.
- Generate fleet safety reports and implement corrective action programs for high-risk behaviors.
- Support vehicle incident reviews and root cause investigations.
Health & Safety:
- Chair national safety committee for a large client and develop safety programs.
- Conduct incident near-miss and accident investigations, tracking corrective actions.
- Coordinate safety training, toolbox talks, and ensure compliance with OSHA and DOT regulations.
Apex
Apex is a consulting and engineering firm focused on projects that shape communities, protect the environment, and create lasting impact. They are a 2,000+ employee national firm with 70+ locations across the US, recognized by the Zweig Group for their industry-leading growth and collaborative culture.