New Member Engagement Representative

As a Member Engagement Representative at Solera, you will be pivotal in our mission to enhance participants’ journeys toward healthier lifestyles. You’ll provide exceptional customer support by addressing inquiries, resolving concerns, and navigating our systems to ensure a seamless experience. This role involves managing both inbound and outbound communications, handling complex queries, and verifying insurance eligibility and benefits. You will resolve inquiries and concerns via phone, email, and chat, delivering top-notch service. Identify needs, research solutions, and provide effective resolutions. Accurately navigate multiple systems to offer precise information. Focus on achieving one-call resolutions when possible while maintaining exceptional service standards. Ensure strict adherence to HIPAA regulations and protect PHI/PII. Stay updated with training and policy changes to provide the best support and meet or exceed performance metrics, contributing to team success.