Customer Service Representative

ModSquad is seeking experienced Customer Service Representatives to join their fully remote team, focusing on handling complex inquiries related to property taxes. As a representative, you will be answering phone calls and emails in a timely and professional manner. You will also actively listen to ensure customers feel heard and understood, provide accurate and timely resolutions, and escalate issues when necessary, all while staying updated on task and policy updates to maintain accuracy and individual performance metrics. This role requires a friendly, helpful, and upbeat communication style, strong problem-solving skills, the ability to multitask, and excellent command of grammar.