Lead Associate Director - Client Services

Accountabilities:

• Oversee Senior Managers and Client Services Managers to deliver excellent client service, ensuring teams meet daily expectations.
• Conduct routine outreach to support client retention and satisfaction, and provide comprehensive updates to management regarding client activity.
• Support new product implementations and client onboarding processes, and assist in client presentations and renewals as necessary.

Requirements:

• Hold a Bachelor’s Degree in business or related field (equivalent experience accepted) with a minimum of 5 years servicing health plan clients or similar.
• Have at least 3 years of management experience, proficiency in Microsoft 365 CRM software preferred, and strong MS Office skills required.
• Demonstrate excellent project management abilities, proven experience in hiring and training high-performance teams, and strong judgment and delegation skills.

Benefits:

• Receive a competitive salary range and comprehensive benefits package including health insurance.
• Enjoy remote work flexibility with a designated home office setup and a collaborative, supportive remote work environment.
• Access company-provided technology and equipment, and participate in innovative new projects for personal and professional growth.