Client Services Associate

At Galaxy, the Client Services Associate provides exceptional client support via email, live chat, and phone. The role requires maintaining Service Level Agreements (SLAs) by ensuring prompt and efficient responses to inquiries, thoroughly investigating client issues, and providing clear, timely, and accurate solutions. Collaboration with internal teams is essential to resolve complex client issues in a high-quality manner. Adaptability and flexibility to changing priorities, tasks, and company needs are crucial. The associate stays informed about company products, services, and tools, providing expert advice and guidance to clients. Working with CRM & Support tools is necessary to manage client interactions, track issues, and communicate with the team.