Quality Assurance & UAT Engineer – Dialer

Responsibilities:

• Plan and execute UAT and manual testing for enhancements, releases, and business workflows, covering positive, negative, boundary, and end-to-end scenarios.
• Perform end-to-end and integration testing across CRM, contact center, telephony, workforce management, APIs, and enterprise applications.
• Test dialer and outbound contact center functionality including campaigns, dialing modes, call routing, agent availability, dispositions, and retry logic.

Qualifications:

• 5+ years of experience in Quality Assurance, UAT, Manual Testing, or related role with strong dialer/outbound contact center testing background.
• Hands-on experience creating and executing manual test plans, test cases, and UAT scenarios, plus experience with API testing and SQL or reporting tools.
• Proficiency with defect/test management tools like Jira, Azure DevOps, or ALM, and strong analytical and stakeholder-management skills.

Why Join Us:

• Culture of Relentless Performance with a 99% project success rate and over 30% year-over-year revenue growth.
• Competitive pay and benefits including health insurance, language courses, and a relocation program, plus a work-from-anywhere culture.
• Growth opportunities through certification programs, mentorship, internal mobility, and a welcoming multicultural environment.