Account Management Specialist

The Account Management Specialist (AMS) manages and maintains relationships within a specified client segment for LSA. The role focuses on growing client revenue and knowledge of LSA's products and services. Additionally, the AMS will execute duties including managing the solutions inbox, providing outstanding client support, and updating the customer relationship management system. Prepare, strategize, and execute engagements with existing accounts through phone, e-mail and other forms of communication. Track and measure engagement success. Conduct customer outreach program through ongoing outbound call campaign to existing customer base. Promote and educate clients, maintain account inbox, and create reports for client feedback. Assist with all aspects of client implementation including coordinating LSA Team, and client, and executing implementation plan. Explores and implements growth opportunities by developing relationships with key decision makers, influencers, and end users. Acts as liaison for additional clients when directed by AM Director or team lead.