VP, Customer Success

A visionary Vice President of Customer Success is needed to lead and scale our customer success operations across the entire software division. This strategic role is critical to driving exceptional customer satisfaction, retention, and growth. You will shape the customer journey, foster deep relationships with enterprise clients, and ensure our customers realize maximum value from Ever.Ag’s solutions. As a key member of the leadership team, you will champion a customer-first culture, align cross-functional efforts, and leverage data-driven insights to deliver measurable impact.

Lead and mentor the Customer Success team, setting clear goals and driving accountability. Define and continuously refine a comprehensive customer success framework across all software business units. Build strong executive-level relationships with enterprise accounts to ensure long-term partnership and loyalty. Develop and report on customer health metrics, retention KPIs, and adoption trends to inform strategic decisions. Serve as the voice of the customer at the executive level, proactively identifying risks and opportunities.

Drive adoption and optimization of the Gainsight platform for proactive customer engagement and health tracking. Oversee implementation and analysis of usage trends via Gainsight PX to inform product and service improvements. Ensure seamless coordination between Customer Success, Professional Services, Support, Product Development, Marketing, and Sales. Manage renewals with precision—ensuring policy adherence, accurate forecasting, and revenue growth.