Job Description
As a BPO Manager, you’ll drive positive and impactful partnerships with our Vendors globally, treating every day as an opportunity to champion our customers, exceed performance targets, and strengthen business growth. You will lead and execute against a site strategy for your key account / Service Partner effectively delivering KPI / operational improvements through effective governance. You will be the primary point of contact for your Service Partner region/site, building and maintaining strong relationships that drive high stakeholders satisfaction. The role requires a minimum of 50% travel time.
About Wayfair
Wayfair is one of the world’s largest online destinations for the home, reinventing the way people shop for their homes.