Senior Manager, Product Management, Enterprise Search

ServiceNow is seeking a Senior Manager of Product Management for Search AI to lead the development of advanced search and conversational AI capabilities that enhance user experience and support the company's growth ambitions. This role involves guiding cross-functional teams, defining product strategy, and driving adoption of AI-powered search technologies. This manager will also lead a small team and integrate user insights to ensure customer-centric solutions. The high-leverage, business-critical role is an opportunity to shape how search is employed to power richer, more intuitive conversational experiences. The role includes driving product strategy for search, retrieval augmented generation (RAG), and question-answering, facilitating cross-functional teams, integrating user research, and translating complex problems into clear requirements.