Customer Support Specialist

We are looking for a talented Customer Support Specialist to help us deliver an outstanding customer experience. Your primary role will be to focus on ensuring our customers are 100% happy and that their issues and faults are resolved quickly and professionally. We want an individual that is going to come in and make a difference from day one and help us achieve our goal of building the best support team possible. Logging, prioritization and escalation of support issues and requests. Develop and maintain good working relationships with clients to promote a high level of customer service. Resolution of 1st line support issues and requests via telephone and remote support. Manage individual workstreams using Salesforce (CRM). Shift model of work. There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.