Senior Customer Success Engineer

As a Senior Customer Success Engineer, you will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency. As part of Rasa’s customer success engineering team, you will collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products. You will provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success. You will support customers through proactive and reactive issue resolution, escalating to technical teams when necessary. You will provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments and help champion an environment for ongoing strategic customer success. You will also capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development, and participate in Rasa internal training and education sessions. Over time, you may be invited to take on Resident AI Engineer (RAI) missions, working directly with specific clients on their AI projects providing hands-on technical implementation, optimization, and troubleshooting of Rasa assistants.