Source Job

• Provides timely, accurate, and responsive information to policyholders and agents.
• Independently solves problems relating to policies and escalates others as needed.
• Identifies and analyzes customer policy needs to ensure high customer satisfaction.

Liberty Mutual strives to create a workplace where everyone feels valued and supported. They foster an inclusive culture with comprehensive benefits, workplace flexibility, and professional development opportunities.

Handle inbound calls and warm leads, consulting with customers on their insurance needs to convert sales leads into policyholders. Represent the Liberty Mutual brand, connecting customers to the right products for their individual needs. Work at the office or from home, adapting well to different environments and schedules.

At Liberty Mutual, their goal is to create a workplace where everyone feels valued, supported, and can thrive, building an environment that welcomes perspectives.

• Responsible for creating a positive 1st impression of SelectQuote and answering inbound calls.
• Execute transfer of potential customers to a licensed insurance agent and educate consumers on SelectQuote's value proposition.
• Meet and exceed specified monthly goals for transfer rates and other key performance indicators.

SelectQuote helps customers protect what they value most by offering various insurance options. They have over 2 million families trusting them with their insurance needs and provide unmatched career growth opportunities.

• Assists customers by building rapport and efficiently handling inbound calls.
• Delivers expertise by assessing customer and agent needs to drive satisfaction.
• Provides guidance and recommendations to help customers protect what matters most.

Liberty Mutual is a Fortune 100 Company. They deliver exceptional customer experiences through integrity, expertise, care, and simplicity and prioritize personal and professional growth.

• Work from home, or anywhere you choose.
• Qualified leads connected for you.
• Cutting edge CRM and training platform.

They are an agency built for the future that uses technology, automation, and marketing funnels to keep the the pipeline full. The job posting emphasizes modern sales systems and a remote work environment.