Technical Account Manager

As part of our Professional Services Team, you will be responsible for helping drive customer satisfaction, adoption, and renewals by partnering with the customer account team to strengthen the customer relationship. You will provide understanding of Demandbase One Platform, assist customers with business and technical requirement definition, and provide hands on assistance within the platform with best practice recommendations. Leading customer calls and discussions, you will collaborate with customer to define positive business outcomes and become integral part of their team’s success. Managing a diverse portfolio of customers within a variety of industries, you will leverage experience to manage client expectations, provide valuable insight and deliver top notch client service. You will provide technical consultations for architecture integration and service optimization, manage technical feature requests and requirements, and develop a trusted- technical advisor relationship with customers based on the Demandbase solution to address their business needs.