Operator / Customer Success & Support Contractor

Core Responsibilities:

• Process customer renewals end-to-end in Salesforce, focusing on high-volume, detail-intensive workflows.
• Support Tier 1 ticket handling in Zendesk, including triaging, routing, and resolving common issues per playbook.
• Maintain data accuracy across tools and flag discrepancies or anomalies to ensure operational excellence.

Qualifications:

• 3–5 years of experience across support, customer success, sales operations, or revenue operations.
• Hands-on Salesforce experience with a proven track record of accurate, high-volume data work.
• Proficiency in Excel or Google Sheets for reporting and operational tracking, with familiarity in Zendesk or comparable platforms.

Working Environment:

• This is a remote, contract role based in the Philippines, requiring overlap with US business hours (PST or EST preferred).
• Requires a customer-centric mindset, high attention to detail, and comfort using AI tools to increase throughput while maintaining quality.
• Must have an adequate WFH setup: stable high-speed internet, a working computer meeting minimum specs, headset, and a quiet dedicated workspace.