Manager - Product Support - Sydney Australia

Veeva Systems is seeking an experienced and people-focused Manager, Product Support to lead our growing Product Support team in Sydney. In this role, you will manage and develop a team of Product Support Engineers who provide expert technical assistance for Veeva products to customers across the Asia-Pacific region. You’ll drive operational excellence, coach and inspire your team, and ensure that our customers receive responsive, high-quality support. You will lead, coach, and develop a high-performing team of Product Support Engineers to deliver world-class customer support. You will also oversee daily operations, ticket handling, and SLA compliance to ensure timely and effective customer issue resolution. Act as an escalation point for complex customer issues and collaborate cross-functionally with Product Management and Engineering.