Medicare Engagement Specialist

Cleo is looking for a compassionate, proactive, and relationship-driven individual to join our Medicare Member Operations team as a Medicare Engagement Specialist. In this role, you’ll serve as the first point of contact for Medicare members eligible for Cleo’s programming—introducing Cleo’s services, guiding them through enrollment, and setting the stage for long-term engagement and support. You’ll connect with members via phone, deliver a compelling overview of Cleo’s Medicare programming, and personalize each interaction using active listening and empathy. After enrollment, you’ll coordinate key next steps such as scheduling and administering Cleo’s health risk assessment, helping members activate their Cleo app account, and ensuring a smooth handoff to their dedicated Medicare Coach. You’ll collaborate closely with Medicare Coaches and Medicare Operations Coordinators to provide a seamless, human-centered experience across every member touchpoint. The ideal candidate excels in clear communication, thrives in member-facing conversations, and is energized by helping people feel seen, heard, and supported as they navigate their health journey.