Job Description
We are looking for a customer-focused Tier 1 Helpdesk Technician to join our IT support team. This role will be the first point of contact for end-users needing technical assistance. The Tier 1 Technician will respond to incoming support requests, troubleshoot basic issues, and escalate complex cases to higher-tier support as necessary. This position requires strong communication skills, technical aptitude, and the ability to work efficiently in a fast-paced environment. This is a temporary position that may turn into a permanent role dependent on business need.
The responsibilities include answering and prioritizing helpdesk requests, troubleshooting IT issues, resolving technical problems, escalating unresolved issues, keeping users informed, accurately recording issue details, documenting recurring issues, performing routine system and application health checks, assisting in maintaining inventory, and contributing to the helpdesk knowledge base.