Customer Success Analyst

Be a liaison between Customer Success and Business Analysis teams to elevate customer performance through sharp data analytics. Dive deep into customer strategies and performance to craft compelling ROI stories, design insightful quarterly business review decks, and deliver targeted reports. Your role is crucial in weaving data into powerful narratives that drive strategic decisions and customer success. Understand customer strategy and evaluate how it integrates with our product offerings to enhance customer value. Measure and analyze ROI and other critical data points against the client's strategy. Utilize ROI and other key metrics to create compelling data narratives. Take the initiative to review and interpret health scores to identify risks and suggest mitigation strategies for better outcomes. Partner with Customer Success Managers to align goals, share customer insights, and drive coordinated efforts to craft a positive story for customers with data analysis.