Senior Software Engineering Manager - FinOps Platform Services

ServiceNow

Remote regions

North America

Salary range

$190,900–$334,100/yr

Benefits

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Platform Ownership:

  • Own the operational health and SLOs for Trino, Lightdash, Coder, Jupyter, Redash, Hive Metastore, and Nessie.
  • Build dashboards, alerting, and runbooks for platform reliability and incident response.
  • Drive the upgrade cadence for all services, balancing stability with security and feature releases.

Platform Evolution:

  • Lead the Hive Metastore to Nessie migration for versioned Iceberg catalog with Git-like branching.
  • Evolve Lightdash, Coder, and Jupyter platforms for governed self-service analytics and developer environments.
  • Evaluate and adopt new open-source technologies to raise the platform’s ceiling and reduce toil.

People Leadership:

  • Manage, mentor, and grow a team of 3-5 platform engineers with clear goals and career development paths.
  • Hire to match platform scope and foster a culture of operational excellence and blameless retrospectives.
  • Set engineering standards for building, deploying, monitoring, and documenting all platform services.

Stakeholder Collaboration:

  • Partner with DevOps on Kubernetes, networking, and CI/CD needs for platform services.
  • Serve as the liaison to data engineers and FinOps practitioners to prioritize improvements.
  • Collaborate with Data Governance to ensure alignment with security, lineage, and access control standards.

ServiceNow

ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, any data, and any workflow. The company powers 85% of the Fortune 500 and fosters an AI-native culture focused on innovation and continuous learning.

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