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Build & Standardize Workforce Development Programs:
- Design and implement standardized onboarding, training, certification, and re-certification programs.
- Create and refine Zūm's home-grown driver certification pipeline.
- Develop curriculum, SOPs, competency frameworks, and evaluation tools.
Drive Safety Compliance & Regulatory Excellence:
- Ensure consistent compliance with FMCSA, DOT, and state-specific transportation requirements across all Zūm markets.
- Build and maintain systems for managing DQFs, Clearinghouse checks, MVR monitoring, and drug/alcohol testing programs.
- Create audit-ready documentation standards and lead internal/external compliance reviews.
Lead Operational Excellence & Process Innovation:
- Partner with location-based training staff to ensure consistent execution while allowing for necessary local adaptation.
- Work closely with Field Ops, HR, Recruiting, Safety/Training, Product, and Engineering to ensure seamless execution and data accuracy.
- Identify process gaps across hiring, onboarding, training, and compliance.
Zūm
Zūm is transforming the school transportation industry with technology-driven solutions, managing district systems and developing SaaS offerings. They are backed by industry leaders such as Sequoia Capital and SoftBank and have been recognized as a CNBC 50 disruptor and Financial Times 500 fastest-growing company.