Customer Success Manager - Enterprise

Manage a portfolio of Enterprise customers, ensuring high retention and growth. Understand customers’ business needs, goals, and KPIs to drive measurable value. Lead onboarding sessions and act as a trusted advisor for long-term success. Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities. Collaborate cross-functionally to secure renewals and drive expansion. Work with Product and Engineering teams to ensure AppFollow is effectively configured. Share best practices to help customers maximize value. Highlight customer successes by collaborating with Marketing on case studies. Increased feature adoption across accounts, improved customer health scores, and higher NRR through reduced churn and expansion are expected. Proactive risk identification and resolution is another important factor in this role.