Product Technical Support Engineer 3 - 2nd Shift

Front line phone support for Customers, Field Engineers, and Sales Professionals. Ensures customer satisfaction by understanding the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction. Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices. Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Perform system error log reviews providing a summary of findings and recommendations to field service. Review auto-generated Service Requests and dispatch Field Service Orders as required, through CRM. Candidate must have excellent oral, written communication skills, as well as people skills.