SaaS Customer Success Specialist

Wing

Remote regions

Global

Salary range

$1,136–$1,311/mo

Benefits

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Duties:

  • Rapid Onboarding: Contact new agency accounts within one business day, audit and optimize settings, lead onboarding calls via Google Meet, and document sessions.
  • Account Growth: Identify upsell opportunities by auditing GBPs, use templates to showcase improvements, and encourage full rollout.
  • Support & Collaboration: Serve as primary client contact, escalate technical bugs, and report on expansion and churn risks.

Qualifications:

  • Client management, communication, and relationship building skills.
  • Strong understanding of Local SEO and Google Business Profile optimization.
  • Ability to learn software platforms quickly and explain technical concepts to non-technical users.
  • Technical requirements include a USB headset, webcam, computer with 1.8 GHz processor and 4GB RAM, and main internet speed of 25 Mbps.

Benefits:

  • Performance incentives, job security, paid training, and inclusive culture.
  • 100% work-from-home, exceptionally supportive team, and opportunities for career growth.
  • Holiday and overtime pay, and a fun work environment.

Schedule:

  • US work hours, 40 hours per week, full-time, 100% remote.
  • Salary package: ₱75,000 per month.

Wing

Wing redefines the future of work for companies worldwide, offering a one-stop shop for building world-class teams and automating operations. The company prioritizes people who can succeed in a remote, supportive culture.

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